Delivery and Payment
For order with about 15 balloons or less (balloons will be placed in large bags ($5 each) due to the MTR restriction and also to protect the balloons and for your easy carrying), clients could pick up their confirmed / paid orders at any MTR station. Delivery charge will be applied and it all depends on the date, time and the station distance we are going to meet.
For orders with more than 15 balloons, it is not recommended to carry the balloons via buses/MTR. Clients could request for our delivery service upon payment of the applicable delivery surcharge. A surcharge of $80 to $300 will be imposed for delivery within the Hong Kong Island whereas a surcharge ranging from $150 to $450 will be levied for delivery in Kowloon Peninsula or New Territories. Sorry, no delivery can be offered to Lantau Island at the moment.
Self Pick-up can also be arranged.
We shall strive to meet your tight delivery schedule as far as possible. However, you are advised to place your order 7 business days in advance to ensure timely delivery.
A FULL payment of the order value is required at least 3 business days prior to the delivery date. Clients are requested to transfer funds to KinderBalloons' account at Hong Kong Bank (HSBC account no. 499-1022-585, Name of Accounts: Dawn Chan). The deposit slip should then be scanned and emailed to firstname.lastname@example.org for record.
If you have any questions, please email us at email@example.com or you can also refer to our Frequently Asked Questions under "FAQ" section for a quick answer . We will respond to your inquiries within 2 business days. Thank you for your patronage!!
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