Q1 : How far in advance should I place my order?
A : We recommend at least 2-day notice to ensure we can accommodate your order. Weekend is generally busier. Please try to place your order at least one week in advance.
Q2 : Where are you located? Can I pick up my order?
A : We are located in the Western District on Hong Kong Island but we do not have a retail storefront. We can discuss pick up possibilities when you place your order.
Q3 : Do you deliver? Is there a charge?
A : Pls refer to the Delivery Information under
“付款及送貨方法 / Delivery & Payment Info. ” section or simply email us.
Q4 : I'd like to send my friend a balloon bouquet as a gift. Do you deliver balloons like florists delivering flowers?
A : Yes ! When you place your order with us, let us know the preferred delivery time and the recipient's delivery address (delivery charges apply.) We can also include a card with a personal message for you. Please make sure someone will be available to accept the delivery as we regret we are unable to make multiple delivery attempts. Please settle payment prior to delivery through bank deposit.
Q5 : How do I keep the balloons fresh and floating (fully-inflated) and not to get flat easily?
A : We suggest you keep the balloons indoor under the cool air. Do not expose to the windy outdoor or directly under the sun for too long.
Q6 : How long can the balloons last ?
A : It all depend on the quality of each individual balloon. Different manufacturers have different QC standard. It usually last from one day to one month!! Again, it also depends where u keep the balloons!
Q7: How much is the balloon bouquet you show under
" 禮品球束 / Balloon Bouquets" section?
A : All bouquet samples are just to show you how lovely the balloons look like in a bundle. We'll charge each balloon separately. Sometimes we don’t even carry the exact balloons.
Q8: Do you have Alphabets / Numbers balloons or Walking Pets?
A : I can source them for you. Just send us an email for a quote!
Q9: How much is the balloon tower I see photos on your Home Page?
A: It costs $500 each and we can put any jumbo balloon on top and there will be 3 to 4 balloon layers underneath, in any color tones you want!